April 21, 2025 (SOMERVILLE, MA) – Mass General Brigham Health Plan offers a suite of innovative, digital features on its fully insured commercial plans. The features were designed to create an exceptional healthcare experience by enabling easy, convenient access to care and providing members with real-time support.
Nationwide, there is a growing need for a better digital customer experience. According to the J.D. Power 2024 U.S. Commercial Member Health Plan Study, a universal challenge observed across nearly all health plans evaluated is the digital customer experience.
“We know that members are looking for healthcare services that can be delivered right to them—where and when they need it. True to our member-centric focus, Mass General Brigham Health Plan offers digital features to do just that,” said Jennifer St. Thomas, Senior Vice President of Commercial and Medicare Markets, Mass General Brigham Health Plan. “By combining digital enhancements with high-touch service excellence, we’re able to meet the needs of our members and today’s workforce.”
Mass General Brigham Health Plan’s suite of digital features include:
- Innovative mental health solutions through Lyra Health that include in-person, remote, and self-guided care, as well as advanced care coordination for members with more complex mental health needs. Members have faster access to mental health care, more clinical options, and greater ease of use.
- Comprehensive women’s health portfolio with online tools and access to experts and virtual communities that provide resources for women at every stage of their healthcare journey and comprises pregnancy, postpartum and loss support, menopause, and pelvic health.
- Virtual care options for both urgent and non-urgent medical and behavioral health services across a variety of platforms.
- Easy-to-use app and portal that allows members to view plan documents, track cost sharing, search for doctors, access a digital ID card, and chat live with customer service.
“The Lyra Health platform is super easy to use, and many employees are using it to find mental health providers that are in-network,” said Casey McElmeel, Human Resources Business Partner at Flour Bakery.
“The access to virtual urgent care has been a fantastic benefit, and I have actually used it myself multiple times, so I always tell our employees about it,” said Gabriela Beninghof, Human Resources Business Partner at Bicycle Therapeutics.
Members also value this approach, as demonstrated by Mass General Brigham Health Plan’s No. 1 ranking in member satisfaction among commercial health plans in Massachusetts by J.D. Power for two years in a row, including the new category of Most Trusted.
The digital features are available to all fully insured commercial accounts and members.
About Mass General Brigham Health Plan
Mass General Brigham Health Plan serves commercial, Medicare Advantage, and Medicaid members. For almost 40 years, Mass General Brigham Health Plan has been committed to delivering an exceptional member experience. As a member of Mass General Brigham, we are advancing innovative solutions through value-based care models that center on the health needs of our members and enable seamless and affordable care.
Mass General Brigham Health Plan ranked No. 1 in member satisfaction among commercial health plans in Massachusetts by J.D. Power, a global expert in consumer insights, for two years in a row. Visit jdpower.com/awards to learn more.
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