May 29, 2024 (SOMERVILLE, MA) – Mass General Brigham Health Plan has been ranked No. 1 in member satisfaction among commercial health plans in Massachusetts by J.D. Power, a global expert in consumer insights, for two years in a row.
The J.D. Power 2024 U.S. Commercial Member Health Plan Study measures satisfaction of members with their health plans nationwide. Mass General Brigham Health Plan earned the top ranking in Massachusetts across a variety of categories, including product and coverage offerings, problem resolution, people, helps save time or money, ease of doing business, and trust.
“We are incredibly honored and humbled to be ranked #1 in member satisfaction among commercial health plans in Massachusetts for two years in a row. To also rank #1 in the new category of ‘most trusted’ is especially meaningful and both demonstrates our commitment to providing exceptional experiences for our members and motivates us to continue striving for excellence," said Steve Tringale, President, Mass General Brigham Health Plan. "As part of Mass General Brigham, we prioritize the integration of care and coverage to provide comprehensive, community-focused programs that truly benefit our members' health and well-being."
Mass General Brigham Health Plan has an unwavering commitment to providing innovative products and services to its members. From its Care Complement program that offers flexibility to try new and alternative treatments, to virtual PCP options for convenient and timely consultations and Mass General Brigham’s Home Hospital program – one of the largest and most established in the country that provides hospital-level care from trusted providers in the comfort of home – Mass General Brigham Health Plan meets members where they are to provide exceptional healthcare experiences. By prioritizing innovation and member-centric care, Mass General Brigham Health Plan continues to deliver unparalleled service to its members.
The J.D. Power 2024 U.S. Commercial Member Health Plan Study measures satisfaction among commercial health plan members of 145 health plans in 22 regions throughout the country.
About Mass General Brigham Health Plan
Mass General Brigham Health Plan serves commercial, Medicare Advantage, and Medicaid members. For over 35 years, Mass General Brigham Health Plan has been committed to delivering an exceptional member experience. As a member of Mass General Brigham, we are advancing innovative solutions through value-based care models that center on the health needs of our members and enable seamless and affordable care.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.
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