Welcome to Mass General Brigham Health Plan! Your new health plan is built to help you feel your best. It comes with care options for every step of your journey, and benefits that support your mind, body, and spirit.
You can get started with transitioning to your new plan using the information below. After your plan's effective date, you can sign up for the member portal to manage your plan.
Get to know the different types of health plans we offer.
The DoctorSmart directory lets you find and compare doctors, hospitals, and more. To get started, click here and select your network.
If you don’t see your doctor in our network, let us know by calling 866-643-8392. We'll double check for you. We can also help you find a new doctor in the network or talk with you about your options.
Virtual primary care
Virtual primary care is a good option to establish a new primary care relationship for comprehensive care where and when you need it.
We partner with Optum Rx® to offer you great pharmacy benefits and a nationwide pharmacy network. To search the drug list and get cost information, visit our pharmacy page. Check your plan materials to see which pharmacy program you're part of.
Read our FAQ for answers to common questions about starting prescription drug coverage.
You can visit our pharmacy locator to search for participating pharmacies near you.
Please note that some employers do not offer prescription drug coverage through Mass General Brigham Health Plan. Please check your benefit information for your plan details.
During your switch over to Mass General Brigham Health Plan, we can help make sure you have access to the medications you need. Give us a call at 866-643-8392 and let us know if your prescription isn't on the drug list.
Your new ID card will arrive soon, but you can see it before it comes in the mail. After you are enrolled, you can visit Member.MGBHP.org and follow the steps to view or print your digital ID card. It's a good idea to tell your doctors that you'll be switching to a new plan. You can show them your digital ID card now, so they'll have all your new information when your plan becomes active.
You have the right to choose one or more persons to act on your behalf with respect to the protected health information that pertains to you. If you would like to exercise this right, please complete and return this form to us. You can download the form in English or Español.
Let us know as soon as possible if you or a family member have care that needs to continue with your new plan by completing and sending this form (also available en español) to us by email, mail, or fax. If you have questions or need help, you can call us at 866-643-8392.
Our service team and nurses will help make sure you continue to receive care during your transition if you:
If you are a Mass General Brigham ACO member, you don't need to fill out a form to transition your care.
Instead, you should talk with your provider so they can help make sure you continue to receive care during your transition. If you have questions, you can contact Customer Service at 800-462-5449.
After your plan's effective date, you can sign up for the member portal and download the Health Plan Member app. Through the portal, you can manage your account, access claims history, accumulations, and important plan documents.
Your benefits include the essentials of a comprehensive health plan. These include routine and preventive care, specialty care, routine eye exams, behavioral health, and urgent and emergency care, even when you travel.
Your benefits also go beyond the basics with programs to help manage or treat your common and complex healthcare needs. Visit the links below to learn about the innovative programs and personalized support you have access to with your plan.
For specific details about the network, benefits, and cost sharing, see the Schedule of Benefits included in your enrollment materials.
Learn about your new benefits from Mass General Brigham Health Plan
Our pharmacy benefits are built for choice, savings, and convenience.
Mental health is a key part of your overall well-being—and we're here to help.
Value-added benefits to help you save money and time when getting the care you need.
Stay active and reach your goals with fitness and weight loss support. Get reimbursed for subscriptions, programs, or activities at qualifying fitness facilities and up to six months of membership fees at a qualified weight loss program. Plus, our wellness benefits include digital tools and personal coaching to keep you moving forward.
The Customer Service team is committed to your satisfaction. Call 866-643-8392 (TTY: 711) or email MGBHPCS@mgb.org with any questions. You can also contact us via live chat.
We are available Monday through Friday, 8 a.m. to 6 p.m. ET, Thursdays 8 a.m. to 8 p.m. ET.
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Mass General Brigham Health Plan includes Mass General Brigham Health Plan, Inc.
and Mass General Brigham Health Insurance Company