Learn about your plan
Is my doctor in the network?
The DoctorSmart directory lets you find and compare doctors, hospitals, and more. To get started, click here and select your network.
Is my medication on the drug list? What will it cost?
We partner with CVS caremark to offer you great pharmacy benefits and a nationwide pharmacy network. To search the drug list and get cost information, visit our pharmacy page. Check your plan materials to see which pharmacy program you're part of.
You can search on caremark.com to find participating pharmacies in any state.
When will I get my member ID card?
Your new ID card is on the way. But you can see your ID card before it comes in the mail. Just go to Member.MassGeneralBrighamHealthPlan.org and follow the steps to view or print your digital ID card. It's a good idea to tell your doctors that you'll be switching to a new plan. You can show them your digital ID card now, so they'll have all your new information when your plan becomes active.
Transition your care
Fill out our Transition of Care form
Let us know as soon as possible if you or a family member have care that needs to continue with your new plan by completing and sending this form (also available en español) to us by email, mail or fax. If you have questions or need help, you can call us at 866-643-8392.
Our service team and nurses will help make sure you continue to receive care during your transition if you:
- Have an upcoming treatment, procedure, or surgery planned
- Are having a baby
- Take prescription drugs that require authorization
- Plan to see specialists with referrals already in place
- Rely on durable medical equipment (DME) such as a wheelchair or sleep apnea device (CPAP)
- Are undergoing care for an illness, chronic condition (like diabetes and asthma), your behavioral health, or special needs
- Receive infusions at a hospital or home
Let us know if we can help
What do I do if my doctor isn't in your network?
If you don’t see your doctor in our network, let us know by calling 866-643-8392. We'll double check for you. We can also help you find a new doctor in the network or talk with you about your options.
What do I do if my medication isn't on your drug list?
During your switch over to Mass General Brigham Health Plan, we can help make sure you have access to the medications you need. Give us a call at 866-643-8392 and let us know your prescription isn't on the drug list.
Get answers fast with live chat
Even before you’re a member, you can live chat with us during business hoursYou're also welcome to call 866-643-8392 or email healthplanCustomerService-Members@mgb.org with any questions.
Hours: Monday through Friday, 8:00 AM to 6:00 PM and Thursdays 8:00 AM to 8:00 PM