Learn about your plan

Transition your care

  • Commercial members: Fill out our Transition of Care form

    Let us know as soon as possible if you or a family member have care that needs to continue with your new plan by completing and sending this form (also available en español) to us by email, mail or fax. If you have questions or need help, you can call us at 866-643-8392.

    Our service team and nurses will help make sure you continue to receive care during your transition if you:

    • Have an upcoming treatment, procedure, or surgery planned
    • Are having a baby
    • Take prescription drugs that require authorization
    • Plan to see specialists with referrals already in place
    • Rely on durable medical equipment (DME) such as a wheelchair or sleep apnea device (CPAP)
    • Are undergoing care for an illness, chronic condition (like diabetes and asthma), your behavioral health, or special needs
    • Receive infusions at a hospital or home
  • Mass General Brigham ACO members: Talk with your provider

    If you are a Mass General Brigham ACO member, you don't need to fill out a form to transition your care.

    Instead, you should talk with your provider so they can help make sure you continue to receive care during your transition. If you have questions, you can contact Customer Service at 800-462-5449.

Let us know if we can help

Get answers fast with live chat

Even before you’re a member, you can live chat with us during business hours

You're also welcome to call 866-643-8392 or email healthplanCustomerService-Members@mgb.org with any questions. 

Hours: Monday through Friday, 8:00 AM to 6:00 PM and Thursdays 8:00 AM to 8:00 PM