Mass General Brigham Health Plan Ranked No. 1 in Member Satisfaction in Massachusetts by J.D. Power
May 31, 2023 (SOMERVILLE, MA) – Mass General Brigham Health Plan (formerly AllWays Health Partners) has been ranked No. 1 in member satisfaction among commercial health plans in Massachusetts by J.D. Power, a global expert in consumer insights.
The J.D. Power 2023 U.S. Commercial Member Health Plan Study measures satisfaction of members with their health plans nationwide. Mass General Brigham Health Plan earned the top ranking in Massachusetts across several categories, including coverage and benefits, cost, provider choice, and information and communication.
“We are gratified to know that our members feel cared for,” said Steve Tringale, President, Mass General Brigham Health Plan. “Our ranking reflects and demonstrates our responsiveness to member feedback, our focus on the member experience, and our progress in advancing healthcare coverage that is accessible and affordable, with a focus on health equity. Providing innovative solutions and an exceptional member experience make Mass General Brigham Health Plan a popular choice among local employers.”
The J.D. Power 2023 U.S. Commercial Member Health Plan Study measures satisfaction among commercial health plan members of 150 health plans in 22 regions throughout the country.
About Mass General Brigham Health Plan
Mass General Brigham Health Plan serves commercial, Medicare Advantage, and Medicaid members. For over 35 years, Mass General Brigham Health Plan has been committed to delivering an exceptional member experience. As a member of Mass General Brigham, we are advancing innovative solutions through value-based care models that center on the health needs of our members and enable seamless and affordable care.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modelling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business.