J.D. Power surveyed 32,656 members of 147 commercial health plans in 22 regions. The results were published May 31.
Becker's caught up with eight leaders at plans rated best in their region by their members about their approach to customer service and care. Integrated care, empathetic customer service and convenient options like telehealth were some of the key aspects executives highlighted.
Read more on the Becker’s Healthcare website.
