Mass General Brigham Health Plan's VP of Product Development Roni Mansur joined industry leaders on Bright Spots in Healthcare to discuss the ways that we provide innovative and comprehensive products and services for our members.
On the podcast, Roni shared our approach to developing member-focused coverage, such as the Complete Access EPO. A high-value product that offers flexible care options to support an increasingly remote workforce, the EPO is one example of how Mass General Brigham Health Plan listens and responds to feedback from members and the business community. Members value this approach, as demonstrated by our No. 1 ranking in member satisfaction among commercial health plans in Massachusetts by J.D. Power for the second year in a row.
