Mass General Brigham Health Plan to Offer New Product to Meet Evolving Needs of Today’s Workforce
October 25, 2023 (SOMERVILLE, MA) – Mass General Brigham Health Plan announces the launch of a new product, Complete Access EPO (Exclusive Provider Organization). This high-quality and competitively priced product allows Massachusetts employers to support an increasingly remote workforce by offering their employees access to care across the country.
“We are excited about the opportunity to serve our customers with a new product that reflects the progressively dynamic and flexible nature of today’s workforce,” said Steven Tringale, President, Mass General Brigham Health Plan. “Complete Access EPO will allow employers to offer their employees high-value plans with access to leading clinical providers, wherever they live.”
“Complete Access EPO was developed based on feedback from our customers who identified a real need for a competitively priced national network product,” said Roni Mansur, VP of Product Management, Mass General Brigham Health Plan. “This product will allow employers to offer the same high-quality plan to employees whether they live in Massachusetts or in other states, and it is another reflection of our commitment to putting members at the center of their healthcare experience.”
Members of Mass General Brigham Health Plan’s Complete Access EPO will have access to a national network of providers that includes UnitedHealthcare Options PPO network, with more than one million providers and 5,200 hospitals nationwide.
“We hear from our broker partners and employer accounts that they need simplicity, mobility, affordability and ease of use,” said Beth Helenius, VP of Commercial Sales. “Complete Access EPO responds to that demand with a plan.”
Complementing Mass General Brigham Health Plan’s robust product portfolio, Complete Access EPO also offers our exceptional customer service, as reflected in our No. 1 ranking by J.D. Power for member satisfaction among commercial health plans in Massachusetts. Mass General Brigham Health Plan Complete Access EPO members will also have access to urgent care centers, retail walk-in clinics, a 24/7 nurse advice line, 24/7 on-demand virtual urgent care and additional benefits such as prescription drug savings programs and our portfolio of women’s health solutions. They will also have access to a national network of high-quality, accessible behavioral health providers that includes virtual and in-person options with Lyra Health and Optum.
Complete Access EPO will be available to fully insured large groups, effective January 1, 2024.
About Mass General Brigham Health Plan
Mass General Brigham Health Plan serves commercial, Medicare Advantage, and Medicaid members. For over 35 years, Mass General Brigham Health Plan has been committed to delivering an exceptional member experience. As a member of Mass General Brigham, we are advancing innovative solutions through value-based care models that center on the health needs of our members and enable seamless and affordable care.