Coverage for all MassHealth benefits

Doctor and specialist visits and urgent or emergency services

Behavioral health benefits including mental health and substance use

Prescription drug coverage and money-saving pharmacy benefits

Routine eye exams, as well as other perks and discounts

  • Your behavioral health benefits

    Mental health and substance use services offered in partnership with Optum

    Mass General Brigham Health Plan works with the experts at Optum to provide comprehensive mental health and substance use services.

    Your behavioral health benefits include counseling and treatment for:

    • Substance use disorders
    • Depression and postpartum depression
    • Eating disorders
    • Suicidal behavior
    • ADHD
    • Many other mental health issues

    You do not need a referral from your PCP to seek outpatient services. To contact Optum, call the number on the back of your member ID card.


    Access online resources and virtual care visits

    Optum’s Live and Work Well website is the best place to go for behavioral health information. By signing up for an account at, you’ll have access to:

    • Resources on topics like mental health, caregiving and parenting, and more. 
    • Virtual visits with a therapist who can evaluate and treat general mental health conditions.
    • Information specific to your account, including your claims information.

    To create an account, click here to go to the Live and Work Well website. Then click on "Register" and fill out the form with your information, including your My Care Family Member ID.

Helpful resources


Review your plan documents
Member handbook English | Español
List of covered services English | Español

  • Amendment One to Covered Services and Handbook effective July 1, 2020 English | Español
  • Amendment Two to Covered Services and Handbook effective September 1, 2022 English | Español

MassHealth Reproductive Services member letter

Helpful forms
Authorize a Personal Representative English Español
Fitness Reimbursement

Find a provider or covered medication
Find a My Care Family doctor
Look up a covered medication

Lower or control high blood pressure
The DASH diet English | Español
Consuming less salt English | Español
Homemade Adobo recipe / Adobo casero sin sal

My Care Family Partners
Greater Lawrence Family Health Center
Lawrence General Hospital

Find your plan details


Log in to our secure Member Portal to see everything you need to manage your plan any time of day. Not a member yet? It’s easy to register.

There you can:

  • Learn about your benefits and coverage
  • Select or change your primary care provider
  • Manage your pharmacy benefits
  • Order or print an ID card
  • Submit eligible expenses (like fitness reimbursement)
  • Take a Care Needs Screening
  • Learn about perks that come with your plan — like a fitness benefit, discounts on child safety products, and more!

Need help? Contact our Customer Service team

For questions about your coverage, call Customer Service at 800-462-5449 (TTY users: 711). We are available to help on Monday through Friday from 8:00 AM to 6:00 PM and Thursday from 8:00 AM to 8:00 PM.