Frequently asked questions

Read current answers below and check back regularly for updates. 

Table of Contents

If a topic isn't addressed here, please reference our COVID-19 payment policy or follow our standard policies and procedures as outlined in our medical policies, payment policies, authorization guidelines, provider resources, or your contract. 

Vaccine information

COVID-19 testing and treatment

Relaxing prior authorization and referral requirements

Please submit notifications in the Provider portal per our usual process.

Note: As the DOI bulletin regarding healthcare capacity constraint prior authorization waivers have ended and COVID-19 prior authorization waivers have ended effective May 16, 2022, we have returned to standard prior authorization and referral requirements for COVID and non-COVID care. Please visit our prior authorization page for more information. 

Telemedicine and other technology


Credentialing and enrollment

Administrative information & Hospital at Home

For more information

Visit our COVID-19 Resource Center to find resources for employers and our provider FAQ.

Where can I get updates on COVID-19?

The best source for credible news on COVID-19 is the CDC. You can check their website to find the latest updates and recommendations, including resources like:

The Massachusetts Department of Public Health is also a helpful resource for more of the latest updates.

Contact us

Mass General Brigham COVID-19 hotline for MGB clinicians and patients: 617-724-7000 

Mass General Brigham Health Plan staff is available at 855-444-4647 Monday to Friday (8:00 AM - 5:00 PM EST, closed 12:00 - 12:45 PM).

For urgent prior authorization requests outside of regular business hours (including weekends and holidays), please contact at 855-444-4647 and follow the prompts.