Mass General Brigham Health Plan resources

Information from the CDC

The best source for credible news on COVID-19 is the CDC (Centers for Disease Control and Prevention). You can check their website to find the latest updates and recommendations, including resources like:

Frequently asked questions

Everything you need to know about caring for our commercial members during the pandemic.
Visit the My Care Family FAQ for information about MassHealth members

Table of Contents


If a topic isn't addressed here, please reference our COVID-19 payment policy or follow our standard policies and procedures as outlined in our medical policies, payment policies, authorization guidelines, provider resources, or your contract. 

Vaccine information

COVID-19 testing and treatment

 

Relaxing prior authorization and referral requirements

 

Please submit notifications in the provider portal per our usual process.

Note: As the DOI bulletin regarding healthcare capacity constraint prior authorization waivers have ended and COVID-19 prior authorization waivers have ended effective May 16, 2022, we have returned to standard prior authorization and referral requirements for COVID and non-COVID care. Please visit our prior authorization page for more information. 

Telemedicine and other technology

Medications

Credentialing and enrollment

Administrative information & Hospital at Home

For more information

Visit our COVID-19 Resource Center to find resources for employers and our provider FAQ.

Where can I get updates on COVID-19?

The best source for credible news on COVID-19 is the CDC. You can check their website to find the latest updates and recommendations, including resources like:

The Massachusetts Department of Public Health is also a helpful resource for more of the latest updates.

Contact us

Mass General Brigham COVID-19 hotline for MGB clinicians and patients: 617-724-7000 

Mass General Brigham Health Plan staff is available at 855-444-4647, Monday to Friday (8:00 AM to 5:00 PM EST, closed 12:00 to 12:45 PM).

For urgent prior authorization requests outside of regular business hours (including weekends and holidays), please contact us at 855-444-4647, and follow the prompts.