Get in touch with us
How can we help you today?
We are here for you
Like many companies, we are actively working to expand our customer service teams. With that in mind, you may experience longer wait times than usual on the provider service line.
Mass General Brigham Health Plan has many online tools to help you get fast answers to your administrative questions without picking up the phone.
Where can I…
Check claims, confirm member eligibility, submit a PA request, or view my explanation of payment?
Use our provider portal.
View general authorization requirements?
Use our online code checker tool to prior authorization requirements for many in-network outpatient services covered under the medical benefit.
Access authorization instructions, payment guidelines, and help registering for your portal?
Visit our provider education page.
Find our payment policies during the public health emergency?
Check our COVID-19 FAQ.
Provider service
Phone: 855-444-4647
Email: providerservice@allwayshealth.org
Hours: Monday through Friday 8:00 AM to 5:00 PM, closed 12:00 - 12:45 PM.
For urgent prior authorization requests outside of regular business hours (including weekends and holidays), please contact at 1-855-444-4647 and follow the prompts.
Technical support for the provider portal: prweb@allwayshealth.org
Get in touch
This form is only for general questions regarding Mass General Brigham Health Plan. Please do not submit any patient information or PHI via this form. If you have a question about a specific patient, please call our provider service line at 855-444-4647.