Our Customer Support team is friendly, knowledgeable, and happy to help answer any of your questions. If you're looking for help from another department, you can also find their contact information at the link below.
Mass General Brigham Health Plan member portal
Sign in to the member portal or download the Health Plan Member app to manage your plan.
Register or sign in to the member portal
Current Mass General Brigham Health Plan members can register for the member portal to view your plan documents, track your cost sharing, search for doctors, and more.
By signing up for the member portal, you can:
Track cost sharing and claims
- Check how close you are to meeting your deductible and out-of-pocket maximum
- View the status of your claims and any cost sharing you owe
- Submit your reimbursements directly in the app
Search for providers and hospitals
- Find urgent & emergency care, behavioral health providers, and more
- Get directions and call providers
- Use our cost estimator and comparison tool for key services, featuring ways to save on care
View your plan information
- Check your plan name, member ID, and coverage start date
- Find out what your cost sharing will be for different services
Access your digital ID card
- Access your member ID card anywhere you go
- Print or download a copy to show your provider
Contact Customer Support
- Our Customer Support team is friendly and knowledgeable
- They can help answer questions about your plan, in-network providers, and more
Find a primary care provider
- Select and review your PCP
- Change your PCP or find a new one online
Access your plan details with the Health Plan Member app
The Health Plan Member app is an easy-to-use tool that helps members get the plan information they need, when they need it, on their smartphone or tablet.
To log in to the app, you must first create an account using your member ID number. You can find your member ID number on your Mass General Brigham Health Plan member ID card below your name.
Not all features are available for all plans. After logging into the app, members will see only the benefits and features specific to their plan.
Download for Android and iOS
Please note: To install the Health Plan Member app your device must meet these minimum operating system requirements: iOS 16.0 or later or Android 13 or later.
Additional details
iOS information
iOS Terms and Conditions
Application Privacy Policy
Android information
Android Terms and Conditions
Application Privacy Policy
Have questions?
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Mass General Brigham Health Plan includes Mass General Brigham Health Plan, Inc.
and Mass General Brigham Health Insurance Company