Welcome Care Dimensions members!

Here’s some information to help you get off to a great start with Mass General Brigham Health Plan.

two adults seated at a desk smiling and shaking hands with a third person

Welcome to Mass General Brigham Health Plan

We are excited to have you as a member. Our mission is to provide you with high quality healthcare and an exceptional customer experience. With our comprehensive range of services and exceptional network of providers, we are dedicated to ensuring your health and well-being.

Getting started with your new plan is easy. Whether you have questions about your coverage or need assistance in navigating our network, our knowledgeable team is always ready to assist you.

Care Dimensions Logo

Your plan documents

These plans will be effective January 1, 2025

Option #1: Traditional plan
Care Dimensions Complete HMO 1500 10% with Care Complement
Schedule of Benefits 
Summary of Benefits and Coverage 

Option #2: High deductible health plan
Care Dimensions Complete HMO HSA 2000 20% Enhanced Flex Rx
Schedule of Benefits 
Summary of Benefits and Coverage 
Enhanced Preventive Drug List

Let us know if we can help

If you have questions or need help with any of the resources on this page, our Customer Service team is here to help, even before you become a member.

Phone: 866-643-8392

Email: MGBHPCS@mgb.org

Hours: Monday through Friday, 8:00 AM to 6:00 PM and Thursdays 8:00 AM to 8:00 PM

Learn about your plan

The DoctorSmart directory lets you find and compare doctors, hospitals, and more. To get started, click here and select your network. 

You can also view a list of in-network hospitals and community health center locations here.

If you don’t see your doctor in our network, let us know by contacting our Customer Service team. We'll double check for you. We can also help you find a new doctor in the network or talk with you about your options.

We partner with Optum Rx® to offer you great pharmacy benefits and a nationwide pharmacy network. You can search the drug list and get cost information using the links below.

During your switch over to Mass General Brigham Health Plan, we can help make sure you have access to the medications you need. Give our Customer Service team a call and let us know your prescription isn't on the drug list.

You can see your ID card before it comes in the mail. As of January 1, you can go to the Mass General Brigham Health Plan member portal and follow the steps to view or print your digital ID card. It's a good idea to tell your doctors that you'll be switching to a new plan.

Get to know your plan and benefits

Find more details about the benefits included with your plan in our digital benefit kit.

Learn about our behavioral health offerings

When you need mental health support, the last thing you want are obstacles getting in the way. Watch now to learn how Lyra Health, Optum, and our recovery coaches make it easier and faster for our members to get high-quality care.

Log in to your member portal

As of January 1, you can log in to your secure member portal to view plan documents, track your cost sharing, search for doctors, and more.

person walking outside while looking down at a phone and smiling

Download the member app

Easily manage your health plan on the go with the Health Plan Member app. As of January 1, you can download the app and log in using your member portal account. Scan the QR code or click the link below to get started.

Member App QR code

For more information