Here's some information to help you get off to a great start with Mass General Brigham Health Plan.
We are excited to have you as a member in a Mass General Brigham employee plan. Our mission is to provide you and your covered dependents with an exceptional customer experience. With a comprehensive range of services and exceptional network of providers, we are dedicated to ensuring your health and well-being.
Getting started with your new plan is easy. Whether you have questions about your coverage or need assistance in navigating our network, our knowledgeable team is always ready to assist you.
The DoctorSmart directory lets you find and compare doctors, hospitals, and more.
If you don’t see your doctor in our network, let us know by contacting our Customer Service team. We'll double check for you. We can also help you find a new doctor in the network or talk with you about your options.
Are you enrolled or planning to enroll in the Faulkner Hospital Nurses Complete HMO? Access the Complete HMO directory.
Your employer partners with CVS/Caremark to offer you pharmacy benefits and a nationwide pharmacy network. You can learn more about your prescription drug plan, refill prescriptions and give your family members access to each other's accounts by registering online at http://www.caremark.com/. You can also Click here to see the formulary. There is more information about Prescription Drug Coverage available to employees through AskMyHR on Vitals.
Your new ID card will arrive soon after you enroll, but you can view it online before it comes in the mail. After enrolling, you can visit Member.MGBHP.org and follow the steps to view or print your digital ID card. You can then show providers your card on your phone or download a printable copy.
Let us know as soon as possible if you or a family member have care that needs to continue with your new plan by completing and sending this form (also available en español) to us by email, mail, or fax. If you have questions or need help, you can call us at 800-432-9449.
Our service team and nurses will help make sure you continue to receive care during your transition if you:
You can access convenient, high-quality, 24/7 virtual urgent care services with $0 cost sharing for minor illnesses and injuries through MGB Health Plan On Demand. Members connect to providers through a secure, interactive video visit on the web or mobile device, anytime and anywhere in the United States.
If you have questions or need help with any of the resources on this page, our Customer Service team is here to help, even before you become a member.
Call: 800-432-9449 (TTY: 711)
Email: MGBHPCS@mgb.org
Hours: Monday through Friday, 8 a.m. to 6 p.m. ET and Thursdays 8 a.m. to 8 p.m ET.
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Mass General Brigham Health Plan includes Mass General Brigham Health Plan, Inc.
and Mass General Brigham Health Insurance Company