What’s in your benefits

Urgent care interactive video visits 24/7 with no cost sharing through On Demand

Fitness benefit: one month of membership fees at a qualified health club for one covered family member

Virgin Pulse: our wellness website where you can take a health assessment and get personalized recommendations

DoctorSmartSM: the only tool you’ll need to find in-network medical and behavioral health providers and tiering information


Free tobacco cessation program and coverage for nicotine replacement therapy

Our Member Community: where you can share your thoughts and feedback with us and other members

  • Find a provider

    Find a provider without logging in to your member portal account using the 2022 Provider Directory.

    Mass General Brigham Providers: See any information that is outdated or incorrect? Please let us know here so we can ensure that our data is as current and accurate as possible.

  • ID cards and welcome kits

    The Mass General Brigham Health Plan Welcome program includes:

    • A mailing of member ID cards to your home. If you have not received yours yet, you will shortly. Rest assured; a digital ID card is also available now at Member.MassGeneralBrighamHealthPlan.org. You will need to enter your Social Security number, last name, ZIP code, and date of birth to get your card. You can download a printable copy or show it on your phone when seeking care from your providers.
    • Your member welcome kit will also come with information about the Mass General Brigham Health Plan member portal, Member.MassGeneralBrighamHealthPlan.org, how to access On Demand and the CaféWell online wellness community, cost sharing details, and more.
  • About the Mass General Brigham Health Plan network

    Nearly all providers currently seen by Mass General Brigham employees are in the Mass General Brigham Health Plan network, and the Mass General Brigham Health Plan team continues to recruit additional providers.
    Tier 1 and Tier 2 provider services
    Both Plus PPO and Select offer employees the choice between two tiers of network providers.
    Tier 1 - Preferred Doctors and Hospitals (Includes Mass General Brigham Providers)
    Tier 2 - Non-Preferred Doctors and Hospitals
    Our health plans have differentiated between “preferred providers” and “non-preferred providers” for many years, although the use of the terms “Tier 1” and “Tier 2” are new in 2019.
    What you'll pay for care

    Doctor and Hospital Level Typical Cost Sharing*
    Tier 1: Preferred Providers and Hospitals $
    Tier 2: Non-Preferred Providers and Hospitals $$
    Out-of-Network Providers and Hospitals $$$

    Plus PPO only; Out-of-network coverage is limited to emergency and urgent care for Select members 

    *Tiering does not apply for employees who live out-of-area, so Tier 1 cost-sharing applies to all services delivered by a network provider (Tier 1 or Tier 2). See your Schedule of Benefits under Plan Documents for specific cost sharing details.
    Services not tiered
    There are certain services that have no tiering, which means you will pay the Tier 1 cost-sharing if you see a network provider. They include:

    • Acupuncture
    • Chiropractic care
    • Physical therapy/Occupational therapy
    • Speech therapy
    • Mental health care or substance use care