Electronic payment options

How will I receive my virtual credit card?

• If you have a HIPAA certified fax number on file, your office will receive fax notifications.
• If you do not have a fax number on file, we will mail your virtual credit card.

 

Can I opt out of receiving a virtual credit card?

Yes. After you receive your first VCC payment you can manage your payment preferences and opt out of VCC at any time by visiting echovcards.com. You also contact ECHO directly at 800-895-0713.

 

What if my practice receives multiple paper checks under one tax identification number?

If providers in your practice operate under a group tax identification number (TIN) but receive separate checks for various National Provider Identifications (NPI), your VCC payments will be consolidated to one payment at the TIN level.

 

What if I want to receive paper checks?

You can continue to receive paper checks and paper EOPs by opting out of the virtual credit card services here.

How can I sign up for EFT payments?

To sign up for EFT payments, you will need to enroll through the ECHO Provider EFT/ERA Enrollment. You can set up EFT payments from AllWays Health Partners here. You can choose to enroll using one of the following options:

• Your ECHO Provider Payment Portal account
• Your TIN and an ECHO® draft number and payment amount
• An Enrollment Code Number and your TIN
  
  

Can I register to receive EFT payments from all payers?

Yes, you can choose to set up EFT payments from all payers processing payments on the ECHO platform here. A fee for this service may be required.

To sign up for EFT payments from only Mass General Brigham Health Plan (no fees apply), click here.

How will I access my ERA?

After December 8, 2021 you can access your ERA (835 files) from your designated clearinghouse or by enrolling through the ECHO Provider EFT/ERA Enrollment. To enroll, simply click here and follow the prompts to begin, then select the option to enroll in an ERA only. You can choose to enroll using one of the following options:

• Your ECHO Provider Payment Portal account
• Your TIN and an ECHO® draft number and payment amount
• An Enrollment Code Number and your TIN

 

Will I be charged to access my ERA?

Because Mass General Brigham Health Plan does not charge our electronic trading partners for EDI transactions, we have made arrangements with Change Health to waive their fees for your Mass General Brigham Health Plan files.

Clearinghouses will retrieve ERA files from their respective folder on the ECHO portal and download that information into their system. If a clearinghouse does not receive files from ECHO, they can request the file be reloaded by emailing edi@echohealtinc.com.

Providers should visit the ECHO Provider Payment Portal to retrieve files for free. Please note that providers will not be charged only if they are not currently charged for other payer’s files.

 

How can I make changes to ERA distribution?

Changes to the ERA enrollment or ERA distribution can be made by contacting the ECHO Health Enrollment team at 440-835-3511.