Medicare Advantage Connect
Browse provider and member contacts below. This page is intended for provider office personnel use. If you are a Mass General Brigham Health Plan member, please visit the Member Portal or Contact us page for plan and contact information.
Providers can view their claims status, member eligibility, submit and check authorizations and referrals, access patient utilization status, change a member PCP, and manage their practice.
Visit or register: Provider.MGBHP.org
If providers need additional help from the portal and would like to talk with someone directly or communicate via email.
Contact Provider Services: 855-444-4647 or HealthPlanProviderService@mgb.org
For MGB providers, please contact David St. Pierre to discuss training, education, and escalations.
Contact David St. Pierre: dstpierre2@mgb.org
If you are not an MGB provider, please contact your provider relations representative or email Provider Relations.
Contact Provider Relations: HealthPlanProvRelations@mgb.org
Providers can refer their patients to our Care Management team to assist with a wide variety of health issues and concerns, including diabetes, heart disease, and asthma. Our nurse care managers work with a variety of specialists, like social workers and health coaches, to offer tools and resources for members to manage their health.
Contact Care Management: HealthPlanCareManagement@mgb.org
Contact Lisa Grimes if a provider would like to hold Medicare 101 sessions or trainings in office.
Contact Lisa Grimes: lmgrimes@mgb.org
Member contacts
Members can view their claims status, eligibility, EOP, benefits, and pay bills online.
Visit or register: Member.MGBHP.org
If members need additional help from the portal and would like to talk with someone directly, please direct them to this number.
Contact Medicare Advantage Member Services: 855-833-3668
If a patient is shopping for a Medicare Advantage plan and would like to consult with a Medicare Advantage Advisor, please direct them to this number.
Contact Medicare Advisors: 855-486-3097
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Mass General Brigham Health Plan includes Mass General Brigham Health Plan, Inc.
and Mass General Brigham Health Insurance Company