Welcome Cambridge Savings Bank members!
Here’s some information to help you get off to a great start with Mass General Brigham Health Plan.
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Welcome to Mass General Brigham Health Plan
We are excited to have you as a member. Our mission is to provide you with high quality healthcare and an exceptional customer experience. With our comprehensive range of services and exceptional network of providers, we are dedicated to ensuring your health and well-being.
Getting started with your new plan is easy. Whether you have questions about your coverage or need assistance in navigating our network, our knowledgeable team is always ready to assist you.
Let us know if we can help
If you have questions or need help with any of the resources on this page, our Customer Service team is here to help, even before you become a member.
For current members: 800-671-9859
For prospective members: 866-414-5533
Email: MGBHPCS@mgb.org
Hours: Monday through Friday, 8:00 AM to 6:00 PM and Thursdays 8:00 AM to 8:00 PM
Learn about your plan
The DoctorSmart directory lets you find and compare doctors, hospitals, and more. To get started, click here and select your network.
You can also view a list of in-network hospitals and community health center locations here.
If you don’t see your doctor in our network, let us know by contacting our Customer Service team. We'll double check for you. We can also help you find a new doctor in the network or talk with you about your options.
We partner with Optum Rx® to offer you great pharmacy benefits and a nationwide pharmacy network. You can search the drug list and get cost information using the links below.
- Drug lookup
- 6-tier Formulary (PDF version)
- Low cost drug list - Find a list of drugs in the low-cost generic drug tier for your plan.
During your switch over to Mass General Brigham Health Plan, we can help make sure you have access to the medications you need. Give our Customer Service team a call and let us know your prescription isn't on the drug list.
You can see your ID card before it comes in the mail. As of January 1, you can go to the Mass General Brigham Health Plan member portal and follow the steps to view or print your digital ID card. It's a good idea to tell your doctors that you'll be switching to a new plan.
Transition your care
Let us know as soon as possible if you or a family member have care that needs to continue with your new plan by completing and sending this form (also available en español) to us by email, mail or fax. If you have questions or need help, you can call our Customer Service team.
Our service team and nurses will help make sure you continue to receive care during your transition if you:
- Have an upcoming treatment, procedure, or surgery planned
- Are having a baby
- Take prescription drugs that require authorization
- Plan to see specialists with referrals already in place
- Rely on durable medical equipment (DME) such as a wheelchair or sleep apnea device (CPAP)
- Are undergoing care for an illness, chronic condition (like diabetes and asthma), your behavioral health, or special needs
- Receive infusions at a hospital or home
Your plan documents
Here you'll find plan details about your plan, effective January 1, 2025.
Cambridge Savings Bank Complete HMO HSA-E 3300 Enhanced FlexRx
Cambridge Savings Bank Complete HMO 1250 with Care Complement
Cambridge Savings Bank Complete PPO Plus Combined 1250 with Care Complement
Get to know your plan and benefits
Find more details about the benefits included with your plan in our digital benefit kit.
- New member brochure - An overview of your plan to help you get started
- Care Complement - Easy access to no-cost pain and chronic condition therapies.
- Covered Preventive Services - Routine healthcare services delivered by network providers at no cost sharing.
- Diabetes Services & Supplies - Covered services and supplies used in diabetes treatment and support.
- Elektra Health - Take control of your menopause journey.
- Fitness & Weight Loss Reimbursement - Get fit, lose weight, and enjoy the endorphin rush of getting reimbursed for it!
- Livongo - Help to control Type 1 or Type 2 diabetes.
- Lyra Health - Mental health made easy.
- Member App - Easily manage your health plan on the go.
- On Demand - Easy access to high-quality, virtual urgent care 24/7 right from your tablet, smart phone, or computer.
- OTC Benefit - Real savings on your medicine cabinet essentials.
- Pelvic Health support from Bloom - Get relief with an easy to use, at-home pelvic therapy program.
- Pharmacy Benefit Guide - Mass General Brigham Health Plan FlexRxSM program is built for choice, savings, and convenience.
- Poppy Seed Health - Pregnancy, postpartum & loss support, on demand.
- Rx Savings Solutions - Stop overpaying for your prescriptions.
Learn about our behavioral health offerings
When you need mental health support, the last thing you want are obstacles getting in the way. Watch now to learn how Lyra Health, Optum, and our recovery coaches make it easier and faster for our members to get high-quality care.
Log in to your member portal
As of January 1, you can log in to your secure member portal to view plan documents, track your cost sharing, search for doctors, and more.
Download the member app
Easily manage your health plan on the go with the Health Plan Member app. As of January 1, you can download the app and log in using your member portal account. Scan the QR code or click the link below to get started.
For more information
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Mass General Brigham Health Plan includes Mass General Brigham Health Plan, Inc.
and Mass General Brigham Health Insurance Company